Refund policy

At Arela, every piece is carefully inspected before dispatch. As part of our quality and hygiene standards, we do not offer returns or exchanges once a product is sold.

NO RETURN / NO EXCHANGE POLICY

Please note that all purchases are final. We do not accept returns or exchanges for reasons such as change of mind, size issues, or dissatisfaction with style or color.

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DAMAGED ITEMS DURING SHIPPING

If your order arrives damaged, we’ll be happy to exchange the item under the following conditions:

• You must record a clear unboxing video from the moment the package is opened, showing the condition of the product.

• The damage must be clearly visible and reported within 48 hours of delivery.

• Email the video along with your order ID and details to:
  📩 arelaofficials@gmail.com

Once approved, we will initiate an exchange for the same item, subject to stock availability.

Important: Requests without an unboxing video will not be eligible for an exchange.

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NEED HELP?

For any order-related concerns, feel free to contact us at:
📩 arelaofficials@gmail.com